Answered By: Natasha Skeen
Last Updated: Mar 08, 2017     Views: 534

All RefMe account holders were sent emails in February stating that RefMe had been sold and merged with Cite This For Me (CTFM).  The email had advised users to back up their references whilst the migration was taking place.  The date for this was 7 March 2017.

Since then some users have reported that they cannot access their references in CTFM.  Please read the following response from Chegg, the new owners of RefMe:

RESPONSE FROM CHEGG:

Hi there, thank you for your email about the migration from RefMe to Cite This For Me. Due to the hundreds of emails we’re currently receiving, we’ve put together this Q&A to address the questions we’re seeing repeated. Please read this list carefully:
 

I’m getting a server error when I try to login, what’s going on?
We’re experiencing higher than normal load times on the login page due to the influx of new users. We’re currently working on accounting for the new load. Thank you for your patience while we work on this!

How do I access my RefMe citations?
You must login with the same email address from your RefMe account. You will be prompted to change your password via an email that will be sent to you when you when you login for the first time on Cite This For Me. If you aren’t seeing the email please check your spam for an email from support@imagineeasy.com. Once you login your citations will be moved.

I can’t login with Google or Facebook, what’s going on?
We’re experiencing higher than normal load times on the login page due to the influx of new users; this is impacting third party login as well. We’re currently working on accounting for the new load. Thank you for your patience while we work on this!

Where are my citations? It looks like they haven’t transferred.
You have to login in order to view your citations. Please check the “My bibliographies” drop down menu to switch between lists: 
At the top navigation ribbon bar, find the third section called “3. Edit your bibliography.”
Navigate to the list you wish to change by selecting from “My bibliographies” and select the list you wish to work on

Why did this happen? Why wasn’t I told?
RefMe was acquired by educational company Chegg. In order to focus and build the best product, RefMe has been combined with Cite This For Me. Multiple emails and site notifications were sent prior to the migration.

If none of the above answers help, try contacting Chegg/CTFM directly

http://support.citethisforme.com/customer/portal/emails/new 
We’ll get to everyone’s questions as fast as we possibly can, but please be advised it may take us up to a week to respond as we have hundreds of requests right now. We’ll answer you as fast as we can! If you have already received this answer, our apologies; please send us a new help desk ticket and we’ll answer as soon as we can.

 

I haven't received an email allowing me to reset my email
Check it hasn't been sent to your spam/junk folder.

To summarise, Chegg have been overwhelmed by the work needed to transfer RefMe accounts to CTFM.  They are hoping that things should be resolved in a matter of days.

For users who need to access their reference lists, unless you have backed them up (as was recommended) in Word you will have to wait for the migration to complete.

For users who have saved their references in Word they can be imported into an alternative reference management tool.

There are a number of alternatives to RefMe which we provide information on in our Managing your references guide.  We will also post updates on our Referencing page in due course. We hope you'll appreciate that you'll need to do your own research into which tool may be best for you.