Answered By: Kathryn Devine
Last Updated: Sep 15, 2023     Views: 334

If you come across a stale request message, try closing the browser tab or window, and try doing your task again e.g. click to access the ebook a second time, or click to log in to resource lists again (staff).

If this does not work after a number of tries, clear cache and cookies* for the specific site on ChromeEdge or Firefox, and try again. When clearing the cache, select cookies and other site data, not just cached images and ensure the time range is ‘all time’.

If the message still persists:

  • Ensure that cookies are allowed in the browser,
  • Verify that antivirus is not filtering or blocking the website,
  • Try a different browser,
  • Close all tabs or browser windows that have failed or not logged into the systems.
  • Remember to not use the back button when attempting to log in

A “Stale request” occurs when your session has timed out and you use the back button, or you have stale cookies stored in your browser.

Security software installed on a personal device can also break services, as they modify certificates, data and block connection between the client and the service. If you use Poper Blocker in Chrome and are seeing a number of stale requests or 400 errors, consider removing this add on.

If you're still unable to access a resource due to a stale request error, please contact the IT service desk.  

 

*To retain your Zbib history when clearing cookies and cache, create a version of your list to link to another browser. Select the 'create' button under 'link to this version' at the bottom of your list. The lists will be saved for 6 months.