Need more help?
Answered By: Natasha Skeen Last Updated: Mar 06, 2018 Views: 649
All RefMe account holders were sent emails in February 2017 stating that RefMe had been sold and merged with Cite This For Me (CTFM). The email had advised users to back up their references whilst the migration was taking place. The date for this was 7 March 2017.
Since then some users have reported that they cannot access their references in CTFM. Please read the following response from Chegg, the new owners of RefMe:
RESPONSE FROM CHEGG:
Hi there, thank you for your email about the migration from RefMe to Cite This For Me. Due to the hundreds of emails we’re currently receiving, we’ve put together this Q&A to address the questions we’re seeing repeated. Please read this list carefully:
I’m getting a server error when I try to login, what’s going on?
We’ll get to everyone’s questions as fast as we possibly can, but please be advised it may take us up to a week to respond as we have hundreds of requests right now. We’ll answer you as fast as we can! If you have already received this answer, our apologies; please send us a new help desk ticket and we’ll answer as soon as we can.
I haven't received an email allowing me to reset my email
Check it hasn't been sent to your spam/junk folder.
To summarise, Chegg have been overwhelmed by the work needed to transfer RefMe accounts to CTFM. They are hoping that things should be resolved in a matter of days.
For users who need to access their reference lists, unless you have backed them up (as was recommended) in Word you will have to wait for the migration to complete.
For users who have saved their references in Word they can be imported into an alternative reference management tool.
There are a number of alternatives to RefMe which we provide information on in our Managing your references guide. We will also post updates on our Referencing page in due course. We hope you'll appreciate that you'll need to do your own research into which tool may be best for you.